Subject: Ticket Assigned - Conversation with sara
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 09 Jul 2021 11:45:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  can you check may order 7477247267 Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7477247267 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336339193            03:30 PM, 09th Jul                   mayar                   Hi  Sara  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:30 PM, 09th Jul                     sara                    Hello, i did not complete the payment can you check my order status           03:31 PM, 09th Jul                     sara                    7477247267           03:31 PM, 09th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           03:34 PM, 09th Jul                     sara                    Yes           03:35 PM, 09th Jul                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           03:39 PM, 09th Jul                   mayar                   Is there anything else i can help you with?            03:39 PM, 09th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:45 PM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2834031