Subject: Ticket Assigned - Conversation with sarah ragab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Jul 2021 11:22:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sarah ragab sarah ragab                    Bot:  Hi again! Bot:  Please enter your name Customer:  sarah ragab Bot:  Hi Sarah Ragab ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - car
 d issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:05 PM, 09th Jul                     sarah ragab                    Ok           03:05 PM, 09th Jul                   mayar                   Hi Sarah  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:05 PM, 09th Jul                     sarah ragab            
         Hi dear           03:05 PM, 09th Jul                     sarah ragab                    Please yestreday i refund two items from the order and only one piece is recorded on the tracking even the mail recieved was about one piece           03:06 PM, 09th Jul                     sarah ragab                    What about the 2nd piece returned           03:07 PM, 09th Jul                     sarah ragab                             03:07 PM, 09th Jul                     sarah ragab                             03:07 PM, 09th Jul                     sarah ragab                    Here are the reciets recieved from the store           03:07 PM, 09th Jul                     sarah ragab                    Aloooo           03:10 PM, 09th Jul                   mayar                   Sorry for the late replay           03:16 PM, 09th Jul                   mayar                   Kindly send your order number           03:16 PM, 09th Jul                   mayar                   Hi, I'm
  not getting a response from you. Are we still connected?           03:16 PM, 09th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:19 PM, 09th Jul                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:21 PM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2833952