Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 09 Jul 2021 10:42:35 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User shumaila                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shumaila Bot:  Hi Shumaila ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096560456247            02:35 PM, 09th Jul                     shumaila                    Ok           02:35 PM, 09th Jul                   mayar                   Hi Shumaila,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:35 PM, 09th Jul                     shumaila                    Hi,           02:35 PM, 09th Jul                     shumaila                    I want to know that few days back I ordered 3 dresses but canceled one dress so just needed to confirm How much am i suppose to pay? Cash on delivery           02:36 PM, 09th Jul                   mayar                   Kindly send your order number           02:37 PM, 09th Jul                     shumaila                    Though I’ve to pay 5.100 kd but its still showing 8.860kd           02:37 PM, 09th Jul                     shumaila                    8276804455           02:38 PM, 09th Jul                   mayar                   The invoice will  be modified before delivering the order           02:38 PM, 09th Jul                     shumaila                    I’ve ordered a dress after this order. Will I get both the orders on same day?           02:39 PM, 09th Jul                   mayar                   You will pay only 5.100           02:39 PM, 09th Jul                     shumaila                    Okie thanks           02:39 PM, 09th Jul                   mayar                   Yes you will get them on the same day           02:39 PM, 09th Jul                   mayar                   Is there anything else i can help you with?            02:39 PM, 09th Jul                     shumaila                    Thank You so much.           02:40 PM, 09th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:41 PM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2833820