Subject: Ticket Assigned - Conversation with radwa
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 09 Jul 2021 10:03:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with radwa radwa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  radwa Bot:  Hi Radwa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  01007321989            01:51 PM, 09th Jul                   mayar                   Hi Radwa ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:52 PM, 09th Jul                     radwa                    Hello mayar           01:52 PM, 09th Jul                     radwa                    Your phone no. Out of service           01:52 PM, 09th Jul                     radwa                    And I need to talk with support team urgently           01:53 PM, 09th Jul                   mayar                   We are from support team           01:53 PM, 09th Jul                   mayar                   How may i help you ?           01:53 PM, 09th Jul                     radwa                    Great           01:53 PM, 09th Jul                     radwa                    I bought a dress from online store as guest           01:54 PM, 09th Jul                     radwa                    And I received it with an issue  ref. 2002826251           01:54 PM, 09th Jul                     radwa                    And I made another order for the same dress but I received it with a different size  ref. 2102876478           01:56 PM, 09th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           01:56 PM, 09th Jul                   mayar                   Kindly return the item           01:57 PM, 09th Jul                     radwa                    Yesterday I called call center to return items and they advised me to send an email to [email-masked]           01:57 PM, 09th Jul                     radwa                    And they will make a return request           01:57 PM, 09th Jul                     radwa                    But unfortunately           01:57 PM, 09th Jul                     radwa                    They replied to my email by calling customer service and they will make a return request           01:58 PM, 09th Jul                     radwa                    What shall I do now           01:58 PM, 09th Jul                     radwa                    I feel confused           01:59 PM, 09th Jul                     radwa                    And they refused to go to nearest store for me to return items or exchange them           01:59 PM, 09th Jul                     radwa                    Really I’m upset and I need real solution           01:59 PM, 09th Jul                   mayar                   We sincerely apologize for any inconvenience caused, You can return it at any store           02:01 PM, 09th Jul                   mayar                   Is there anything else i can help you with?            02:01 PM, 09th Jul                     radwa                             02:01 PM, 09th Jul                     radwa                    Thanks dear           02:02 PM, 09th Jul                     radwa                             02:02 PM, 09th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:03 PM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2833709