Subject: Ticket Assigned - need escalation
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 09 Jul 2021 09:55:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation abul                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abul Bot:  Hi Abul ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7474782735 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97333510511            01:41 PM, 09th Jul                   mayar                   Hi Abul,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:42 PM, 09th Jul                     abul                    7474782735my order number … I ordered on 30th June           01:43 PM, 09th Jul                     abul                    why the hell i didn’t get my item           01:44 PM, 09th Jul                     abul                    its been 10 days           01:44 PM, 09th Jul                     abul                    i called customer care 5 times           01:44 PM, 09th Jul                     abul                    no solution           01:45 PM, 09th Jul                     abul                    they said they raised complaint… they took my two phone numbers.. still nothing happened           01:45 PM, 09th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97333365758)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:45 PM, 09th Jul                   mayar                   Kindly send your right contact number           01:46 PM, 09th Jul                     abul                    this is the right contact number           01:46 PM, 09th Jul                     abul                    i gave another number as well 33510511           01:46 PM, 09th Jul                     abul                    no one called           01:47 PM, 09th Jul                   mayar                   Is this your right contact number ( +97333365758)           01:47 PM, 09th Jul                     abul                    when i check the status it shows out for delivery yesterday bt no one called           01:47 PM, 09th Jul                     abul                    yes that is correct number           01:48 PM, 09th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:48 PM, 09th Jul                   mayar                   Is there anything else i can help you with?            01:48 PM, 09th Jul                     abul                    this is what i have been hearing since last few days           01:49 PM, 09th Jul                     abul                    i need my item tomorrow itself           01:49 PM, 09th Jul                     abul                    otherwise i need refund           01:49 PM, 09th Jul                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           01:50 PM, 09th Jul                     abul                    or tell which courier i will contact them or go and take it           01:50 PM, 09th Jul                     abul                    what some time !! this is terrible service           01:50 PM, 09th Jul                     abul                    you are taking 10 days to deliver in such a small area like bahrain           01:51 PM, 09th Jul                   mayar                   We will contact our team to do                the needful and to deliver it asap           01:54 PM, 09th Jul                   mayar                   Is there anything else i can help you with?            01:54 PM, 09th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:55 PM, 09th Jul                     abul                    i need to raise the complaint if not you deliver by tomorrow i need refund.. if not i will go to consumer court           01:55 PM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2833689