Subject: Ticket Assigned - Conversation with karim hussein ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Jul 2021 09:27:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with karim hussein ahmed karim hussein ahmed                    Bot:  أهلا مرة أخرى! Bot:  يرجى إدخال اسمك Customer:  karim hussein ahmed Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  تحديث طلبك Bot:  يرجى اختيار موقعك Customer:  الإمارات العربية المتحدة Bot:  يرجى إدخال رقم الطلب للمتابعة Customer:  9676988240 Bot:    حالة الطلب الخاص بك : Processing    يما يلي مواعيد استلام طلبك:  الطلب المنزلي: 5 to 8 أيام   يمكنك تتبع طلبك بسهولة من حسابي > تاريخ الطلبات. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes            01:16 PM, 09th Jul                   mayar                   Hi Karim ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:16 PM, 09th Jul                   mayar                   .مرحبا كريم  طاب يومك معك ميار,يسرني أن أساعدك            01:17 PM, 09th Jul                     karim hussein ahmed                    Hello           01:17 PM, 09th Jul                     karim hussein ahmed                    I went into the section of girls pants and selected a product           01:18 PM, 09th Jul                     karim hussein ahmed                    But when checking on my order I was surprised that it was a t-shirt           01:18 PM, 09th Jul                   mayar                   You received a wrong item?           01:19 PM, 09th Jul                     karim hussein ahmed                    No but I wanted the pants in the pictures but while checking my ordered items it said it was a t-shirt           01:20 PM, 09th Jul                     karim hussein ahmed                    I thought they were the pants because I was in the section of girls pants           01:20 PM, 09th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:21 PM, 09th Jul                     karim hussein ahmed                    I ordered it yesterday I want to change the product           01:22 PM, 09th Jul                   mayar                   Your order was shipped for sorry the order can not be modified now           01:23 PM, 09th Jul                   mayar                   Kindly return the item after receiving the order           01:23 PM, 09th Jul                   mayar                   Is there anything else i can help you with?            01:23 PM, 09th Jul                     karim hussein ahmed                    Can I return it with the same delivering car           01:24 PM, 09th Jul                     karim hussein ahmed                    Like at the same time or do I have to return it with a different person           01:25 PM, 09th Jul                   mayar                   Now a return request should be created then  our team will come to collect it           01:25 PM, 09th Jul                     karim hussein ahmed                    OK thank you           01:25 PM, 09th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:26 PM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2833631