Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 09 Jul 2021 09:16:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation marina dsouza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marina dsouza Bot:  Hi Marina Dsouza ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528387978            01:02 PM, 09th Jul                     marina dsouza                    Okay           01:02 PM, 09th Jul                   mayar                   Hi Marina  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:03 PM, 09th Jul                     marina dsouza                    Hi Mayar           01:03 PM, 09th Jul                   mayar                   Kindly send your order number           01:04 PM, 09th Jul                     marina dsouza                    I just wanted to check on the status of my returns and refund. In my last order, i asked for two items to be returned. They still havent been picked up nor has refund been processed. Its been two weeks since the request           01:04 PM, 09th Jul                   mayar                   Kindly send your order number           01:05 PM, 09th Jul                     marina dsouza                             01:05 PM, 09th Jul                   mayar                   Thank you for providing us with this details            01:06 PM, 09th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:06 PM, 09th Jul                     marina dsouza                    Sure           01:06 PM, 09th Jul                   mayar                   Kindly send your address and contact number to confirm it with the shipping company           01:08 PM, 09th Jul                     marina dsouza                    Marina Dsouza           01:08 PM, 09th Jul                     marina dsouza                    912 Mazaya 4 Liwan Queuepoint Near Dubai Silicon Oasis           01:09 PM, 09th Jul                     marina dsouza                    Phone: 052 838 7978           01:09 PM, 09th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:11 PM, 09th Jul                   mayar                   Is there anything else i can help you with?            01:11 PM, 09th Jul                     marina dsouza                    No worries. How long will it take for me to hear back from the team?           01:12 PM, 09th Jul                   mayar                   Our team will contact you in 1-2 days           01:13 PM, 09th Jul                   mayar                   Is there anything else i can help you with?            01:13 PM, 09th Jul                     marina dsouza                    Okays. Thank u           01:13 PM, 09th Jul                     marina dsouza                    Nope           01:13 PM, 09th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:15 PM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2833603