Subject: Ticket Assigned - Conversation with manisha
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 11:51:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manisha manisha                    Bot:  Hi again! Bot:  Please enter your name Customer:  manisha Bot:  Hi Manisha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9674278440 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:32 PM, 08th Jul                   mayar                   Hi Manisha,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:33 PM, 08th Jul                     manisha                    hi           03:34 PM, 08th Jul                     manisha                    my order is stilll not delivered           03:34 PM, 08th Jul                     manisha                    please advise why           03:34 PM, 08th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           03:36 PM, 08th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971551038098)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:38 PM, 08th Jul                     manisha                    ok           03:38 PM, 08th Jul                     manisha                    are you guyz serious           03:39 PM, 08th Jul                     manisha                    i mean i have been following up           03:39 PM, 08th Jul                     manisha                    you can check records how many times i have followed up for this order           03:39 PM, 08th Jul                     manisha                    sometimes you dont get the number           03:39 PM, 08th Jul                     manisha                    sometimes you dont get phone number           03:39 PM, 08th Jul                     manisha                    the number which you have mentioned is wrong           03:39 PM, 08th Jul                     manisha                    i have already called max customer service and asked them to change the number           03:40 PM, 08th Jul                     manisha                    the new number is 0585201039           03:40 PM, 08th Jul                     manisha                    you are telling me 10 days old story that delivery was attempted           03:40 PM, 08th Jul                     manisha                    i have the tracking details           03:41 PM, 08th Jul                     manisha                    https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP062921003233&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar this was shared by your r           03:41 PM, 08th Jul                     manisha                    this was shared by your customer service chat team           03:41 PM, 08th Jul                     manisha                    it shows out for delivery           03:41 PM, 08th Jul                     manisha                    but i dont receive calls nor do i get the items           03:41 PM, 08th Jul                     manisha                    i called your team on phone yesterday and they assured me that it will be delivered yesterday           03:42 PM, 08th Jul                     manisha                    i am tired of following up now           03:42 PM, 08th Jul                     manisha                    please do one thing cancel this order           03:42 PM, 08th Jul                     manisha                    and refund the amount           03:42 PM, 08th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:44 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            03:45 PM, 08th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:47 PM, 08th Jul                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           03:48 PM, 08th Jul                   mayar                   Is there anything else i can help you with?           03:48 PM, 08th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:51 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2830309