Subject: Ticket Assigned - Conversation with rohit singh
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 11:34:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rohit singh rohit singh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rohit singh Bot:  Hi Rohit Singh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9676721380 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971509488629            03:04 PM, 08th Jul                   mayar                   Hi Rohit Singh  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:04 PM, 08th Jul                     rohit singh                    Order umber is 9676721380 placed yesterday for 4 items. Only 3 items delivered today. Snoopy t short is missing?           03:05 PM, 08th Jul                     rohit singh                             03:06 PM, 08th Jul                     rohit singh                    ?           03:07 PM, 08th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           03:08 PM, 08th Jul                     rohit singh                    Are you there Mayar?           03:08 PM, 08th Jul                     rohit singh                    Ok           03:09 PM, 08th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           03:14 PM, 08th Jul                   mayar                   Did the amount of this order was deducted from your bank account           03:14 PM, 08th Jul                   mayar                   ?           03:14 PM, 08th Jul                     rohit singh                    It's ok. Is the 4th item coming seperately           03:14 PM, 08th Jul                     rohit singh                    Yes full amounts t deducted           03:15 PM, 08th Jul                   mayar                   Kindly send us transaction number of it           03:15 PM, 08th Jul                     rohit singh                             03:17 PM, 08th Jul                     rohit singh                    Is this what you want?           03:17 PM, 08th Jul                     rohit singh                    ?           03:19 PM, 08th Jul                   mayar                   No           03:20 PM, 08th Jul                   mayar                   Kindly contact your bank to get it           03:21 PM, 08th Jul                   mayar                   The amount of this whole order was not deducted           03:21 PM, 08th Jul                     rohit singh                    I have given you the order number, it shows 4 items.           03:21 PM, 08th Jul                   mayar                   So Kindly check with your bank and send us your bank  statement to allow us doing the needful           03:22 PM, 08th Jul                     rohit singh                             03:22 PM, 08th Jul                   mayar                   Kindly check with your bank and send us your bank statement to allow us doing the needful           03:22 PM, 08th Jul                     rohit singh                    Here is the sms showing that full amount was deducted.           03:22 PM, 08th Jul                     rohit singh                    Are you serious, you want me to send a bank statement?           03:24 PM, 08th Jul                     rohit singh                    Can i please request for a call back from your supervisor.           03:24 PM, 08th Jul                     rohit singh                    ?           03:26 PM, 08th Jul                     rohit singh                    ?           03:27 PM, 08th Jul                   mayar                   Yes you can but please send end us your bank statement regarding this amount to allow us doing the needful           03:27 PM, 08th Jul                   mayar                   And to process the refund regarding the missing item           03:28 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            03:28 PM, 08th Jul                     rohit singh                    Are you there           03:29 PM, 08th Jul                   mayar                   Yes           03:30 PM, 08th Jul                   mayar                   Is there anything else i can help you with?           03:30 PM, 08th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:31 PM, 08th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:32 PM, 08th Jul                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:34 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2830227