Subject: Ticket Assigned - Conversation with hello my name is sair
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 11:30:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello my name is sair hello my name is sair                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello my name is sair Bot:  Hi Hello My Name Is Sair ,what do you need help with? Customer:  /startOver Bot:  Hi Hello My Name Is Sair ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  /startOver Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502620633            02:53 PM, 08th Jul                   mayar                   Hi Sair ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:53 PM, 08th Jul                     hello my name is sair                    Hello dear, there are 3 shoes added in the basket all of them are buy2 get 1 but the offer doesn't apply           02:54 PM, 08th Jul                     hello my name is sair                    I already sent email regarding this issue but just now i notice you have live chat           02:55 PM, 08th Jul                   mayar                   Kindly send your number           02:57 PM, 08th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:59 PM, 08th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:59 PM, 08th Jul                     hello my name is sair                    Already respond           03:01 PM, 08th Jul                     hello my name is sair                    Hello dear, there are 3 shoes added in the basket all of them are buy2 get 1 but the offer doesn't apply           03:02 PM, 08th Jul                     hello my name is sair                    I already sent email regarding this issue but just now i notice you have live chat           03:02 PM, 08th Jul                   mayar                   Kindly send your number           03:05 PM, 08th Jul                     hello my name is sair                             03:05 PM, 08th Jul                     hello my name is sair                    0502620633           03:05 PM, 08th Jul                   mayar                   Did you place  an order           03:06 PM, 08th Jul                   mayar                   ?           03:06 PM, 08th Jul                     hello my name is sair                    Not yet           03:07 PM, 08th Jul                   mayar                   so Kindly send  ascreenshot of the issue you are facing           03:08 PM, 08th Jul                     hello my name is sair                             03:10 PM, 08th Jul                     hello my name is sair                             03:12 PM, 08th Jul                     hello my name is sair                             03:13 PM, 08th Jul                     hello my name is sair                             03:13 PM, 08th Jul                     hello my name is sair                    You can see all of them mentioned buy 2 get 1           03:14 PM, 08th Jul                     hello my name is sair                             03:14 PM, 08th Jul                     hello my name is sair                    Are you still there?           03:17 PM, 08th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:18 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            03:19 PM, 08th Jul                     hello my name is sair                    When can i expect an answer from the concern team           03:20 PM, 08th Jul                     hello my name is sair                    as the stock are low for the model i chosen           03:21 PM, 08th Jul                   mayar                   It takes 24 hours           03:24 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            03:25 PM, 08th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:28 PM, 08th Jul                     hello my name is sair                    Alread solved           03:29 PM, 08th Jul                     hello my name is sair                    I place the order           03:29 PM, 08th Jul                     hello my name is sair                    Thank you           03:29 PM, 08th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:29 PM, 08th Jul                     hello my name is sair                    You too           03:29 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2830207