Subject: Ticket Assigned - Conversation with neethu
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 11:25:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neethu neethu                    Customer:  Anybody there? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Neethu ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7475917612 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:17 PM, 08th Jul                   mayar                   Hi Neethu ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:18 PM, 08th Jul                     neethu                    I want to cancel my order 7475917612           03:19 PM, 08th Jul                   mayar                    We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.            03:23 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            03:23 PM, 08th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:25 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2830186