Subject: Ticket Assigned - Conversation with rita
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 11:07:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rita rita                    Customer:  It’s 6.2 not 1.2 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rita ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:46 PM, 08th Jul                   mayar                   Hi Rita  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:46 PM, 08th Jul                     rita                    Hi           02:47 PM, 08th Jul                     rita                    I ordered before and there is items is not available so they should refund me the amount and there is no amount in my wallet           02:47 PM, 08th Jul                     rita                             02:48 PM, 08th Jul                     rita                    7565141181           02:48 PM, 08th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           02:49 PM, 08th Jul                     rita                             02:49 PM, 08th Jul                     rita                    7465141181           02:50 PM, 08th Jul                     rita                    It should be 6.2 BD           02:52 PM, 08th Jul                   mayar                   We would like to inform you that we have processed the refund of amount ( 6.2 BD ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:55 PM, 08th Jul                   mayar                   which you had used it while placing  order number 7467762978           02:56 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            02:56 PM, 08th Jul                     rita                    I did not use it           02:56 PM, 08th Jul                     rita                    And there is no credit in my credit           02:57 PM, 08th Jul                     rita                    It’s still not available in my credit           02:59 PM, 08th Jul                   mayar                   You Tried to place an order on 7/7/2021           03:00 PM, 08th Jul                     rita                    I did not place any order           03:01 PM, 08th Jul                     rita                    I tried only           03:01 PM, 08th Jul                   mayar                   The amount will be transferred back to you in 2-3 days           03:01 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            03:01 PM, 08th Jul                     rita                    sure?           03:01 PM, 08th Jul                   mayar                   Yes           03:04 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            03:04 PM, 08th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:07 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2830107