Subject: Ticket Assigned - Conversation with rowdha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 10:50:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rowdha rowdha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rowdha Bot:  Hi Rowdha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521219000            02:45 PM, 08th Jul                   mayar                   Hi Rowdha,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:46 PM, 08th Jul                     rowdha                    Hi I canceled an item yesterday but I still haven’t received a refund           02:46 PM, 08th Jul                   mayar                   It takes 7-14 days to be transfered to your account           02:48 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            02:48 PM, 08th Jul                     rowdha                    No that’s all thank you           02:49 PM, 08th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:49 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2830016