Subject: Ticket Assigned - Conversation with alaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 10:39:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alaa alaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alaa Bot:  Hi Alaa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6327442705 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966555622711            02:27 PM, 08th Jul                   mayar                   Hi Alaa ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:28 PM, 08th Jul                     alaa                    Hi           02:28 PM, 08th Jul                     alaa                    I have recieved this message after i have placed my order and the money was paid           02:28 PM, 08th Jul                     alaa                    Sorry, Order 6327442691 was not processed successfully. Please try again or use Cash on Delivery at https://babyshop.app.link/0drugXlCIhb           02:29 PM, 08th Jul                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6327442691 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6327442705).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           02:32 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            02:32 PM, 08th Jul                     alaa                    So i dont need to re-order nor change the payment method           02:33 PM, 08th Jul                     alaa                    Its is considered paid for right?           02:33 PM, 08th Jul                   mayar                   Yes right           02:34 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            02:34 PM, 08th Jul                     alaa                    Thank u so much           02:34 PM, 08th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:38 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2829946