Subject: Ticket Assigned - Conversation with rita
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 10:33:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rita rita                    Bot:  Hi again! Bot:  Please enter your name Customer:  rita Bot:  Hi Rita ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:20 PM, 08th Jul                     rita                    Ok           02:21 PM, 08th Jul                   mayar                   Hi Rita,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:22 PM, 08th Jul                     rita                    Hi           02:24 PM, 08th Jul                   mayar                   Kindly send your order number           02:24 PM, 08th Jul                     rita                    I ordered before one month and something was not available they detected the amount and did not refund it           02:25 PM, 08th Jul                     rita                    7465141181           02:25 PM, 08th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           02:25 PM, 08th Jul                   mayar                   We would like to inform you that we have processed the refund of amount (1.2 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:30 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            02:30 PM, 08th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:33 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2829912