Subject: Ticket Assigned - Conversation with sharmila balachander
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 10:28:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sharmila balachander sharmila balachander                    Bot:  Hi again! Bot:  Please enter your name Customer:  sharmila balachander Bot:  Hi Sharmila Balachander ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9676084674 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:11 PM, 08th Jul                     sharmila balachander                    Can I pick up my order from your warehouse?           02:11 PM, 08th Jul                   mayar                   Hi Sharmila Balachander  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:13 PM, 08th Jul                     sharmila balachander                    Can I pick up my order from your warehouse?           02:14 PM, 08th Jul                     sharmila balachander                    U can tel ur delivery team to wait           02:14 PM, 08th Jul                     sharmila balachander                    Mr. Mayar How long to reply           02:17 PM, 08th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           02:19 PM, 08th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971563287595)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           02:20 PM, 08th Jul                   mayar                   For sorry it can not be picked up from our warehouse           02:20 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            02:24 PM, 08th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:28 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2829889