Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 10:21:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sharik                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sharik Bot:  Hi Sharik ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97335106671            02:08 PM, 08th Jul                   mayar                   Hi Sharik,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:08 PM, 08th Jul                     sharik                    When they will call           02:12 PM, 08th Jul                   mayar                   Kindly send your order mumber           02:12 PM, 08th Jul                   mayar                   number           02:12 PM, 08th Jul                     sharik                    #7472044041           02:13 PM, 08th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           02:16 PM, 08th Jul                   mayar                   The issue you are facing was escalated           02:17 PM, 08th Jul                   mayar                   Our team will contact you on your email           02:18 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            02:18 PM, 08th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:20 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2829855