Subject: Ticket Assigned - Conversation with sharmila balachander
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 10:05:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sharmila balachander sharmila balachander                    Bot:  Hi again! Bot:  Please enter your name Customer:  sharmila balachander Bot:  Hi Sharmila Balachander ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9676084674 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:31 PM, 08th Jul                   mayar                   Hi Sharmila  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:32 PM, 08th Jul                     sharmila balachander                    Y again my order is rejected           01:32 PM, 08th Jul                     sharmila balachander                    Again           01:32 PM, 08th Jul                     sharmila balachander                    This is not fair           01:33 PM, 08th Jul                     sharmila balachander                    I didnt receive any cal           01:33 PM, 08th Jul                     sharmila balachander                    Better cancel my order anf refund           01:33 PM, 08th Jul                     sharmila balachander                    Mr. Mayor?           01:35 PM, 08th Jul                     sharmila balachander                    Mr. Mayar           01:35 PM, 08th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971563287595)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:35 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            01:35 PM, 08th Jul                     sharmila balachander                    I update the mobile no sterday then hw u can send old no.           01:38 PM, 08th Jul                     sharmila balachander                    Wat r the 3 different ways           01:38 PM, 08th Jul                     sharmila balachander                    Then y status rejected by customer           01:39 PM, 08th Jul                     sharmila balachander                    Do u know wen I am ordered really worst worst worst experience           01:40 PM, 08th Jul                     sharmila balachander                    I dnt want any order on u wil u cancel my order           01:40 PM, 08th Jul                     sharmila balachander                    Tel me the procedure to cancel my order           01:41 PM, 08th Jul                     sharmila balachander                    Wat service u r providing           01:42 PM, 08th Jul                     sharmila balachander                    Fore waste of time waste of money           01:42 PM, 08th Jul                     sharmila balachander                    R u there           01:42 PM, 08th Jul                     sharmila balachander                    ?           01:43 PM, 08th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           01:45 PM, 08th Jul                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           01:45 PM, 08th Jul                   mayar                   Kindly send your new mobile number           01:45 PM, 08th Jul                     sharmila balachander                    You stupid guys doing the same           01:45 PM, 08th Jul                     sharmila balachander                    Tell me the procedure to cancel my order           01:45 PM, 08th Jul                     sharmila balachander                    Again I have to give mob no again u wil start from firstworst attitude. Did u think that I am a mad.           01:48 PM, 08th Jul                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.  Once the order will return back to warehouse we will process the refund for the same as soon as possible.           01:48 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            01:48 PM, 08th Jul                     sharmila balachander                    Again it wil reject right           01:49 PM, 08th Jul                     sharmila balachander                    Til last attempt u won't deliver           01:49 PM, 08th Jul                     sharmila balachander                    I order for birthday gift           01:50 PM, 08th Jul                     sharmila balachander                    U spoiled all our plans           01:50 PM, 08th Jul                     sharmila balachander                    Can I pick up from the store           01:50 PM, 08th Jul                   mayar                   For sorry it can not picked up from the store           01:55 PM, 08th Jul                   mayar                   Kindly send your new mobile number to update it           01:56 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            01:56 PM, 08th Jul                     sharmila balachander                    +971565860876           01:57 PM, 08th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:00 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            02:00 PM, 08th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:04 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2829776