Subject: Ticket Assigned - Conversation with thanisha
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 09:58:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with thanisha thanisha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  thanisha Bot:  Hi Thanisha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8276957807 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96596644283            01:38 PM, 08th Jul                   mayar                   Hi Thanisha  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:38 PM, 08th Jul                     thanisha                    hello Mayer           01:38 PM, 08th Jul                     thanisha                    i just ordered from online with order number 8276957807           01:39 PM, 08th Jul                     thanisha                    payment is done also           01:39 PM, 08th Jul                     thanisha                    after some time again i got an message sorry, Order was not processed sucessfully . please try again or use cash on delivery           01:40 PM, 08th Jul                     thanisha                    The amount is deducted from my bank account also.           01:41 PM, 08th Jul                     thanisha                    hello           01:41 PM, 08th Jul                     thanisha                    hello           01:43 PM, 08th Jul                     thanisha                    hello           01:46 PM, 08th Jul                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8276957807) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8276970064).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            01:46 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            01:46 PM, 08th Jul                     thanisha                    ok .. it means my order will come right           01:48 PM, 08th Jul                     thanisha                    and when i expect my order           01:48 PM, 08th Jul                   mayar                   Our team will contact you in 24 hours           01:54 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            01:54 PM, 08th Jul                     thanisha                    nothing thank you           01:57 PM, 08th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:57 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2829735