Subject: Ticket Assigned - Conversation with fatima khonji
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 09:31:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima khonji fatima khonji                    Bot:  Hi again! Bot:  Please enter your name Customer:  fatima khonji Bot:  Hi Fatima Khonji ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:11 PM, 08th Jul                   mayar                   Hi Fatima  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:12 PM, 08th Jul                     fatima khonji                    I have been waiting and waiting i am not getting a proper response from the agent           01:12 PM, 08th Jul                     fatima khonji                    We received your return request for order 7470546243 Solid Cargo Jog Pants with Poc... . Our delivery partner will pick up your return in 2-5 days.           01:13 PM, 08th Jul                     fatima khonji                    That's my order number           01:13 PM, 08th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:16 PM, 08th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:22 PM, 08th Jul                   mayar                   Is there anything else i can help you with?            01:22 PM, 08th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:31 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2829595