Subject: Ticket Assigned - Conversation with zehra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 14:59:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zehra zehra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zehra Bot:  Hi Zehra ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  562316288            06:31 PM, 06th Jul                     zehra                    ???           06:33 PM, 06th Jul                   mayar                   Hi Zehra  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:33 PM, 06th Jul                     zehra                    Hi           06:33 PM, 06th Jul                     zehra                    I placed an order on Friday I have selected click and collect till now it’s not ready for collection?           06:33 PM, 06th Jul                     zehra                    It’s been 5 days           06:33 PM, 06th Jul                     zehra                    No information is given to me           06:34 PM, 06th Jul                     zehra                    I want to know the status of my order           06:34 PM, 06th Jul                     zehra                    When can I collect it????           06:34 PM, 06th Jul                     zehra                    ?????           06:35 PM, 06th Jul                   mayar                   Kindly send your order number ]           06:35 PM, 06th Jul                     zehra                    9675237159           06:36 PM, 06th Jul                     zehra                    ???           06:38 PM, 06th Jul                   mayar                   /We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.            06:42 PM, 06th Jul                   mayar                   Is there anything else i can help you with?            06:51 PM, 06th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:59 PM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2821314