Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 14:27:39 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Hey please give me your superior contact number or call me ... are you guys gone mad ???? Refund my money and check your email <div dir="auto"><br></div>
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<div>Movikhar,</div>
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<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>We apologize for the inconvenience that has happened.</div>
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<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Regarding the order: 6298936196 Please note that the refund has been processed successfully from our side for the amount (SAR 185.20), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks from the date 10/06/2021.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<div>On Tue, 6 Jul 2021, 12:59 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Movikhar,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (<span style="white-space:pre-wrap" dir="ltr">  </span>SAR185.20) on (<span style="white-space:pre-wrap" dir="ltr"> </span>6/10/21 ) regarding order (6298936196)and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2494858