Subject: Ticket Assigned - Conversation with miji titus
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 14:14:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with miji titus miji titus                    Customer:  Thanks. Hoping the collection and my refund will happen soon Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Miji Titus ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:57 PM, 06th Jul                   mayar                   Hi Miji Titus  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:57 PM, 06th Jul                     miji titus                    Hi           05:57 PM, 06th Jul                     miji titus                    I would like to know about my refund           05:57 PM, 06th Jul                     miji titus                    I purchased stuff which was delivered last week and I returned the dinner set back as it was broken           05:58 PM, 06th Jul                     miji titus                    However my refund is not done           05:58 PM, 06th Jul                     miji titus                    And moreover, the amount credited in the app is only 7 kd wheras I spent more than 40 kd for the item           05:58 PM, 06th Jul                     miji titus                             05:59 PM, 06th Jul                     miji titus                    Hello.. r you there??           05:59 PM, 06th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           06:02 PM, 06th Jul                     miji titus                    Sure Mayar. Thanks           06:02 PM, 06th Jul                   mayar                   We would like to inform you that we have processed the refund of amount (KWD36.30) on (7/4/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:05 PM, 06th Jul                   mayar                   Is there anything else i can help you with?            06:05 PM, 06th Jul                     miji titus                    My total amount is 43 kd not 36           06:07 PM, 06th Jul                     miji titus                    So why is 7 kd being deducted?           06:07 PM, 06th Jul                   mayar                   We would like to inform you that we have processed the refund of amount (KWD36.30) on (7/4/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:11 PM, 06th Jul                   mayar                   We would like to inform you that we have processed the refund of amount ( 7.7 kd  ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           06:11 PM, 06th Jul                   mayar                   Is there anything else i can help you with?            06:11 PM, 06th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:14 PM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2821029