Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 13:58:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation pratish                    Bot:  Hi again! Bot:  Please enter your name Customer:  pratish Bot:  Hi Pratish ,what do you need help with? Customer:  /startOver Bot:  Hi Pratish ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:37 PM, 06th Jul                   mayar                   Hi Pratish,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:38 PM, 06th Jul                     pratish                    Hi Mayer           05:38 PM, 06th Jul                     pratish                    Order #9672137328           05:38 PM, 06th Jul                     pratish                    how many times need contact for return that one item and get refund           05:39 PM, 06th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:40 PM, 06th Jul                     pratish                    ok           05:41 PM, 06th Jul                     pratish                    request made on 24th june           05:41 PM, 06th Jul                   mayar                   Kindly send your address and contact number to confirm it with the shipping company           05:46 PM, 06th Jul                     pratish                    Six Construct Ltd, Security gate, 11a Street, Al Quoz Industrial Area 3, Near Emirates Driving Institute, Dubai, Al Quoz - United Arab Emirates Mobile Number: +971 508192205           05:47 PM, 06th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:52 PM, 06th Jul                   mayar                   Is there anything else i can help you with?            05:52 PM, 06th Jul                     pratish                    next time will not purchase anything from splash...definitely           05:53 PM, 06th Jul                   mayar                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:54 PM, 06th Jul                     pratish                    its a high time following up for single item for almost 2 weeks           05:55 PM, 06th Jul                   mayar                   Is there anything else i can help you with?            05:55 PM, 06th Jul                     pratish                    and every time get this response >>>>>We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. We request you to please allow us some time so we can work on this and do the needful.           05:55 PM, 06th Jul                     pratish                    and nothing happens           05:56 PM, 06th Jul                     pratish                    thanks bye           05:56 PM, 06th Jul                   mayar                   We request you to please allow us some time so we can work on this and do the needful. It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:58 PM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2820923