Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 13:21:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509799455            04:51 PM, 06th Jul                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:51 PM, 06th Jul                     hello                    I want to return items           04:51 PM, 06th Jul                     hello                    Hello           04:52 PM, 06th Jul                   mayar                   Kindly send your order number           04:52 PM, 06th Jul                     hello                    ??           04:52 PM, 06th Jul                     hello                    1000011875113           04:52 PM, 06th Jul                   mayar                   The right order number starts with           04:55 PM, 06th Jul                   mayar                   9           04:55 PM, 06th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:58 PM, 06th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:58 PM, 06th Jul                     hello                    9675737571           04:59 PM, 06th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:01 PM, 06th Jul                     hello                    Ok           05:03 PM, 06th Jul                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (centrepointst) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepointst) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:08 PM, 06th Jul                   mayar                   Is there anything else i can help you with?            05:08 PM, 06th Jul                     hello                    Hello           05:09 PM, 06th Jul                   mayar                   Is there anything else i can help you with?           05:10 PM, 06th Jul                     hello                    Why you didn’t pick up the items?           05:11 PM, 06th Jul                   mayar                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           05:13 PM, 06th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:16 PM, 06th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:16 PM, 06th Jul                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:21 PM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2820667