Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 12:53:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6325792022 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966594489212            04:41 PM, 06th Jul                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:42 PM, 06th Jul                     hello                    Hello Mayar           04:43 PM, 06th Jul                     hello                    I have placed order few days ago, and yesterday your agent contacted me for delivery           04:43 PM, 06th Jul                     hello                    I provided him the location, he said yesterday he was in another location and my package will be delivered today.           04:44 PM, 06th Jul                     hello                    When I contacted him today, he said it will be delivered by another agent , I don’t understand!           04:45 PM, 06th Jul                     hello                    When exactly my order will be delivered           04:45 PM, 06th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           04:45 PM, 06th Jul                     hello                    Ok           04:46 PM, 06th Jul                     hello                    6325792022 Order number           04:46 PM, 06th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966594489212)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:48 PM, 06th Jul                     hello                    The delivery agent contacted me yesterday on my WhatsApp and I shared the location. He assured to he is coming to my area and will deliver the same. But when I contacted him today, he said my package was transferred to another agent.           04:51 PM, 06th Jul                   mayar                   We sincerely apologize for any inconvenience caused,  We will contact our team to do the needful ant to deliver it asap           04:52 PM, 06th Jul                   mayar                   Is there anything else i can help you with?            04:52 PM, 06th Jul                     hello                    No, please let them contact me ASAP. Because those were clothes for EiD for my children           04:52 PM, 06th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:53 PM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2820478