Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 11:31:39 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div>What is the status of my order?</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, July 6, 2021 2:32:41 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2809932] - need escalation
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Hi Ibrahim,<br style="box-sizing:border-box">
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<span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)">We’re really sorry if we’ve taken longer than usual to get back to you.</span>
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<span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)"> </span>
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<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)">Our team is working on your issue regarding order ( 9674541290), and will get back to you as soon as possible.</span>
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<div style="box-sizing:border-box; word-break:break-word"><span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)">S</span><span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)">upport
 Team</span> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2809932