Subject: Ticket Assigned - Conversation with asif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 10:55:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asif asif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asif Bot:  Hi Asif ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6325033270 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  6325033270 Bot:  Please wait while we transfer you to an agent Customer:  Hai I want to know about my order number statatus 6325033270 Customer:  Hello Agent:  Hi Asif,Good evening Agent:  Thank you for contacting us.This is Hamza.I will be happy to help you Agent:  May I request you to please stay on hold while I retrieve the information.  Agent:  Thank you for allowing me the time to check. I appreciate your patience. Agent:  Could you please confirm is this your correct phone number 966552753428? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Asif, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hai I want to know about my order number statatus 6325033270 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  asif Bot:  Hi Asif ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6325033270 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:45 PM, 06th Jul                     asif                    I waiting for long time no response           02:45 PM, 06th Jul                   mayar                   Hi Asif ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:45 PM, 06th Jul                     asif                    Hai I want to know about my order number statatus 6325033270           02:45 PM, 06th Jul                     asif                    The mobile which I have given is correct           02:46 PM, 06th Jul                     asif                    Hello r u there           02:46 PM, 06th Jul                     asif                    Kindly arrange my order to deliver as soon as possible           02:47 PM, 06th Jul                   mayar                   Is this your correct number ( +966552753428)           02:47 PM, 06th Jul                     asif                    Yes           02:48 PM, 06th Jul                   mayar                   It We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:49 PM, 06th Jul                   mayar                   Is there anything else i can help you with?            02:49 PM, 06th Jul                     asif                    But your delivery person not contact me try to arrange the delivery of my my product.           02:49 PM, 06th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966552753428)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           02:51 PM, 06th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:52 PM, 06th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:53 PM, 06th Jul                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:54 PM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2819783