Subject: Ticket Assigned - Conversation with karim
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 05 Jul 2021 12:11:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with karim karim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  karim Bot:  Hi Karim ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096560470767 Bot:  Please wait while we transfer you to an agent Agent:  Hi Karim, Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  مساء الخير لو سمحت انا عملت طلب استرجاع منتجات بس لحد دلوقتي محدش اتصل عليا من شركة التوصبل Customer:  رقم الطلب ٨٢٧٢٥٤٦١٨٠ Agent:  مدة استلام الطلب هي من 2-5 ايام عمل Agent:  هل لديك أي استفسار آخر يمكنني مساعدتك به؟  Customer:  هلا Customer:  ؟ Agent:  مدة استلام الطلب هي من 2-5 ايام عمل Agent:  هل لديك أي استفسار آخر يمكنني مساعدتك به؟  Agent:  كان من دواعي سروري مساعدتكم.  Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  مساء الخير لو سمحت انا عملت طلب استرجاع منتجات بس لحد دلوقتي محدش اتصل عليا من شركة التوصبل Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  karim Bot:  Hi Karim ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:50 PM, 05th Jul                   mayar                   Hi Karim,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:51 PM, 05th Jul                     karim                    مساء الخير لو سمحت انا عملت طلب استرجاع منتجات بس لحد دلوقتي محدش اتصل عليا من شركة التوصبل           03:51 PM, 05th Jul                     karim                    رقم الطلب ٨٢٧٢٥٤٦١٨٠           03:52 PM, 05th Jul                     karim                    هلا           03:54 PM, 05th Jul                   mayar                   .اسمحلي بدقيقتين حتى أتفحص بيانات الطلب           03:56 PM, 05th Jul                   mayar                   الطلب يستغرق في الإسترجاع 3-5 أيام           03:59 PM, 05th Jul                   mayar                   هل هذا رقمك  الصحيح           03:59 PM, 05th Jul                   mayar                   +96560470767           03:59 PM, 05th Jul                   mayar                   ؟           04:00 PM, 05th Jul                     karim                    نعم           04:00 PM, 05th Jul                     karim                    النهاردة رابع يوم           04:01 PM, 05th Jul                   mayar                   سيتم التواصل مع فريقنا لتحصيل المنتجات خلال المدة المحددة           04:04 PM, 05th Jul                   mayar                   هل لديك أي إستفسار أخر؟           04:04 PM, 05th Jul                     karim                    ممكن رقم شركة التوصيل للتنسيق ميعاد الاستلام           04:05 PM, 05th Jul                   mayar                   التنسيق يتم من خلالنا مع شركة الشحن و إذا إنقضت  المدة المحددة دون إستلام المنتجات رجاء التواصل معنا           04:08 PM, 05th Jul                   mayar                   هل لديك أي إستفسار أخر؟           04:08 PM, 05th Jul                   mayar                   كان من دواعي سروري مساعدتكم.            04:11 PM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2814774