Subject: Ticket Assigned - Conversation with sneha
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 05 Jul 2021 12:01:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sneha sneha                    Bot:  Hi again! Bot:  Please enter your name Customer:  sneha Bot:  Hi Sneha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:47 PM, 05th Jul                   mayar                   Hi Sneha ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:48 PM, 05th Jul                     sneha                    Hi Mayar good evening           03:48 PM, 05th Jul                     sneha                    My order num is 9675107404           03:49 PM, 05th Jul                     sneha                    I want to return one item           03:49 PM, 05th Jul                     sneha                    But status showing still my order is processing           03:50 PM, 05th Jul                     sneha                    Hello           03:51 PM, 05th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           03:52 PM, 05th Jul                     sneha                    Sure           03:52 PM, 05th Jul                   mayar                   Kindly send name of the item to create a return request for you           03:55 PM, 05th Jul                     sneha                    Unicorn printed cool shoulder           03:56 PM, 05th Jul                   mayar                   A return request has been created for you our team will contact you whiten 3-5 days to collect it           03:58 PM, 05th Jul                   mayar                   Is there anything else i can help you with?            03:58 PM, 05th Jul                     sneha                    No thanks           03:59 PM, 05th Jul                   mayar                   كان من دواعي سروري مساعدتكم.            04:00 PM, 05th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:01 PM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2814710