Subject: Ticket Assigned - Conversation with asma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Jul 2021 11:54:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asma asma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asma Bot:  Hi Asma ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6325206474 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966559346014            03:43 PM, 05th Jul                   mayar                   Hi Asma ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:44 PM, 05th Jul                     asma                    I didn't get receive my order           03:45 PM, 05th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           03:45 PM, 05th Jul                     asma                    It is taking too long and I am leaving the country tomorrow           03:45 PM, 05th Jul                     asma                    OK           03:45 PM, 05th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966559346014)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:47 PM, 05th Jul                   mayar                   Is this your right number ( (+966559346014)           03:47 PM, 05th Jul                     asma                    The courier called on Saturday morning I was not at home and told him to come  after 3           03:47 PM, 05th Jul                     asma                    He said by that time he will move to a different area but he will check to see if anyone who works evening can take my delivery           03:48 PM, 05th Jul                     asma                    Nobody called so far           03:49 PM, 05th Jul                     asma                    Yes this is my number           03:49 PM, 05th Jul                   mayar                   We will escalate it to our team to deliver it asap           03:50 PM, 05th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           03:51 PM, 05th Jul                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           03:51 PM, 05th Jul                   mayar                   Is there anything else i can help you with?            03:51 PM, 05th Jul                     asma                    I made another order after the one mentioned above and received it the next day they don't usually take all this time this is why I am concerned and as I mentioned I am leaving the country           03:51 PM, 05th Jul                     asma                    Nothing else thank you for your patience and cooperation I appreciate it. Have a good day           03:52 PM, 05th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:53 PM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2814657