Subject: Ticket Assigned - Conversation with balaguru
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Jul 2021 14:29:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with balaguru balaguru                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  balaguru Bot:  Hi Balaguru ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567648205 Bot:  Please wait while we transfer you to an agent Agent:  Hi Balaguru,Good Afternoon, Thank you for contacting us. My name is Fahim, I will be happy to assist you. Customer:  IMAGE Customer:  I got message but still no one contact me to delivery,since yesterday Agent:  Could you please share your order number so that I can assist you further? Customer:  IMAGE Agent:  Thank you for sharing the order number Agent:  Hold on for a moment please so I can check the details Agent:  We request you to please share your full address and contact number so that we can forward it to the courier team to arrange a delivery at the address Agent:  is this number correct 966567648205? Customer:  Yes Agent:  please share your address Customer:  Balaguru Chandrasekaran Riyadh bank behind street 5301 Rabigh. Agent:  house number Agent:  street name Agent:  ? Customer:  5301 Customer:  Building no Customer:  Let call me ,I ll pick up Agent:  if you wan to pickup the order then you can. it is ready for pickup Customer:  Rabigh is small city and only one Riyadh bank in that city ,so consider as landmark Customer:  Where I can pickup Customer:  Share the contact no Agent:  you can pick it up from aramax logistic Agent:  they will call you Customer:  Okay..if it’s Aramax ..no problem..I’ll collect it Agent:  however, as your order is standard shipping so we will arrange a delivery at your address, if you want to do so Customer:  Not required,if it’s ready at aramax ,I may collect there..I have some other consignment too Customer:  So can I use that same tracking no ?? Customer:  IMAGE Agent:  this tracking id is for only 6322361329 Customer:  Okay thanks for ur support Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I want rerun some items ,already done return request ..no one call me to receive it Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  balaguru Bot:  Hi Balaguru ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:03 PM, 04th Jul                   mayar                   Hi Balaguru  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:04 PM, 04th Jul                     balaguru                             06:04 PM, 04th Jul                     balaguru                    In this I want rerun those ..for this I made new order           06:04 PM, 04th Jul                     balaguru                             06:04 PM, 04th Jul                     balaguru                    Already done rerun request for order no # 6322361329           06:05 PM, 04th Jul                     balaguru                    Those cloth ,which is size variation           06:05 PM, 04th Jul                     balaguru                    Next week I’m going vacation,need to rerun as soon as possible           06:06 PM, 04th Jul                     balaguru                    Waiting           06:08 PM, 04th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           06:10 PM, 04th Jul                     balaguru                    Okay           06:11 PM, 04th Jul                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collecton. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+966567648205)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.              06:12 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            06:12 PM, 04th Jul                     balaguru                    No one call me           06:12 PM, 04th Jul                     balaguru                    If u have contact give me           06:12 PM, 04th Jul                     balaguru                    I will directly communicate or give nearest courier           06:13 PM, 04th Jul                     balaguru                    Also my new consignment arrived in Aramax to be received..if it is same courier ,I may return it back           06:14 PM, 04th Jul                     balaguru                    Waiting           06:17 PM, 04th Jul                   mayar                   For sorry we don`t have the agent`s number           06:17 PM, 04th Jul                   mayar                   Is this your right number (+966567648205)           06:17 PM, 04th Jul                     balaguru                    Yes           06:18 PM, 04th Jul                     balaguru                    If they dnt call me ..then how can I contact it..also as Rabigh Aramax service is poor ,never they don’t do home delivery..only put tag by out of delivery..however,kindly share the details for return it           06:20 PM, 04th Jul                     balaguru                    Waiting           06:24 PM, 04th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           06:26 PM, 04th Jul                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:26 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            06:27 PM, 04th Jul                     balaguru                    Nothing,kindly get my request to return it           06:28 PM, 04th Jul                     balaguru                    Thanks           06:28 PM, 04th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:29 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2810753