Subject: Ticket Assigned - Conversation with suha babar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Jul 2021 12:04:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suha babar suha babar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  suha babar Bot:  Hi Suha Babar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509704301            03:44 PM, 04th Jul                     suha babar                    Ok           03:45 PM, 04th Jul                   mayar                   Hi Suha ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:46 PM, 04th Jul                     suha babar                    Hello Mayar!           03:47 PM, 04th Jul                     suha babar                    I have a bit of a problem right now;           03:47 PM, 04th Jul                   mayar                   Kindly send your order number           03:47 PM, 04th Jul                     suha babar                    Okay hold on one second           03:47 PM, 04th Jul                     suha babar                    It’s order #6325760171 and #6325745738           03:50 PM, 04th Jul                   mayar                   How may i help you ?           03:51 PM, 04th Jul                     suha babar                    I made an order for two belts with my card and I got an e-mail saying it didn’t process, so I cancelled and made a new one with COD because I needed the belts urgently           03:51 PM, 04th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           03:52 PM, 04th Jul                     suha babar                    However the payment for the first order did go through and I guess it was an error, I don’t want to pay for the second one with COD because I don’t want to pay extra and don’t want extra belts           03:52 PM, 04th Jul                     suha babar                    Yes           03:52 PM, 04th Jul                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6325745507) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6325745738).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            03:56 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            03:56 PM, 04th Jul                     suha babar                    Well how do I cancel the second order with the COD           03:57 PM, 04th Jul                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           04:00 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            04:00 PM, 04th Jul                     suha babar                    Okay I will tell him! Thank you           04:01 PM, 04th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:03 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2809943