Subject: Ticket Assigned - Conversation with leonora pahimnayan
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 04 Jul 2021 11:46:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with leonora pahimnayan leonora pahimnayan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  leonora pahimnayan Bot:  Hi Leonora Pahimnayan ,what do you need help with? Customer:  /startOver Bot:  Hi Leonora Pahimnayan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553047322            03:30 PM, 04th Jul                   mayar                   Hi Leonora  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:30 PM, 04th Jul                     leonora pahimnayan                    hi           03:30 PM, 04th Jul                     leonora pahimnayan                    i nees to retrieve my acct here but when i enter my email address it is invalid           03:31 PM, 04th Jul                     leonora pahimnayan                    are you still there?           03:33 PM, 04th Jul                   mayar                   Is this your email address           03:34 PM, 04th Jul                   mayar                   [email-masked]           03:34 PM, 04th Jul                   mayar                   ?           03:34 PM, 04th Jul                     leonora pahimnayan                    yes that           03:34 PM, 04th Jul                   mayar                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password  If the same problem persists, please provide us with the following details so that we can forward it for further assistance:  1. Screenshot Of The Issue(If Possible) 2. platform from which you tried to reset the password 3. Registered email address 4. Country of access           03:36 PM, 04th Jul                     leonora pahimnayan                    ok i will try again           03:37 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            03:42 PM, 04th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:45 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2809849