Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Jul 2021 10:22:59 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div>What is the information needed?!!still no body come?!! And you have all the info the mobile and the address<br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 3 Jul 2021, at 7:20 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2787789</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mayar nasser mahmoud : </div>
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<div dir="ltr">Hi Yasmine,<br>
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Thank you for getting in touch with us.<br>
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We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you regarding order ( 9671798754 ). Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior
 to the delivery of your items. Please consider this a rare exception. <br>
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Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971568629521)<br>
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We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days. <br>
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We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2787789