Subject: Ticket Assigned - Conversation with nourhan
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 04 Jul 2021 10:06:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nourhan nourhan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nourhan Bot:  Hi Nourhan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  01114390378            01:45 PM, 04th Jul                   mayar                   Hi Nourhan,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:45 PM, 04th Jul                     nourhan                    Hi mayar           01:45 PM, 04th Jul                     nourhan                    I’m nourhan my order has something wrong           01:45 PM, 04th Jul                     nourhan                    I ordered a blouse and i get another one!           01:45 PM, 04th Jul                     nourhan                    I’ve been trying to reach anyone in Egypt but I truly don’t know what to do           01:46 PM, 04th Jul                   mayar                   Kindly send your order           01:46 PM, 04th Jul                     nourhan                    The price of the item that came wrong is first different than my order           01:46 PM, 04th Jul                     nourhan                    Sure           01:46 PM, 04th Jul                     nourhan                    Items from Order# 2002810406 AWB 43851336362 are out for delivery today           01:47 PM, 04th Jul                     nourhan                    Here’s it           01:47 PM, 04th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:48 PM, 04th Jul                     nourhan                    Sure I’m waiting for you           01:48 PM, 04th Jul                   mayar                   We sincerely apologize for any inconvenience caused,  ،هىيمغ قثفعقى فاث هفثة           01:49 PM, 04th Jul                   mayar                   Kindly return the item           01:50 PM, 04th Jul                   mayar                   We can create a return request for you           01:50 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            01:52 PM, 04th Jul                     nourhan                    Will someone come and get it           01:52 PM, 04th Jul                     nourhan                    Maybe bring the one i ordered and take the mistaken one!!           01:52 PM, 04th Jul                     nourhan                    ??           01:53 PM, 04th Jul                   mayar                   For  sorry we do not have exchange policy           01:54 PM, 04th Jul                     nourhan                    Really?           01:54 PM, 04th Jul                   mayar                   Kindly return the order           01:54 PM, 04th Jul                   mayar                   then reorder it           01:54 PM, 04th Jul                     nourhan                    Is it my fault that you made this mistake?!!           01:54 PM, 04th Jul                     nourhan                    Alright i want to return it and get my money back           01:54 PM, 04th Jul                   mayar                   We can create a return request for you           01:55 PM, 04th Jul                     nourhan                    Alright do it pls           01:55 PM, 04th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:56 PM, 04th Jul                     nourhan                    Alright           01:57 PM, 04th Jul                     nourhan                    When will someone come and get the wrong item and give me back my money?           01:57 PM, 04th Jul                   mayar                   It takes 3-5 days to be collected           01:59 PM, 04th Jul                     nourhan                    I just don’t understand the way that the package came in! And the shit inside it!! And nw i hv to wait?!!           01:59 PM, 04th Jul                   mayar                   Our team will contact you on +201114390378           01:59 PM, 04th Jul                     nourhan                    I believe it’s my first last time to buy online from u           02:00 PM, 04th Jul                     nourhan                    Alright           02:00 PM, 04th Jul                     nourhan                    Is it okay if i went to the store before the 5 days you mentioned to give it back to u and get my money back???           02:01 PM, 04th Jul                     nourhan                    Ya ostaza mayar???           02:02 PM, 04th Jul                   mayar                   We know that you are frustrated because of our issue we will do our best to collect it asap           02:02 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            02:03 PM, 04th Jul                     nourhan                    Is it okay if i went to the store before the 5 days you mentioned to give it back to u and get my money back???           02:03 PM, 04th Jul                   mayar                   For sorry it can not be returned at the store           02:04 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            02:05 PM, 04th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:06 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2809344