Subject: Ticket Assigned - Conversation with manar
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 04 Jul 2021 09:34:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manar manar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  manar Bot:  Hi Manar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336752010            01:29 PM, 04th Jul                   mayar                   Hi Manar  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:29 PM, 04th Jul                     manar                    Hi           01:29 PM, 04th Jul                   mayar                   Kindly send your order number           01:29 PM, 04th Jul                     manar                    ok hold on           01:30 PM, 04th Jul                   mayar                   Take your time           01:30 PM, 04th Jul                     manar                    7474352779           01:30 PM, 04th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:30 PM, 04th Jul                     manar                    i have made a return request few days ago and they told me to wait until the delivery comes to take the item i want to return           01:31 PM, 04th Jul                     manar                    He came today i think at 9 am but i was asleep and my phone was on silent           01:31 PM, 04th Jul                     manar                    We received your return request for order 7474352779 Skinny Fit High-Rise Full Leng... . Our delivery partner will pick up your return in 2-5 days.           01:31 PM, 04th Jul                     manar                    this is the number of return request           01:32 PM, 04th Jul                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collecton. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+97336752010)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.            01:33 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            01:33 PM, 04th Jul                     manar                    Oh ok because i thought he isnt coming           01:33 PM, 04th Jul                     manar                    Thank you           01:33 PM, 04th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:33 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2809173