Subject: Ticket Assigned - Conversation with lasim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Jul 2021 09:11:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lasim lasim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lasim Bot:  Hi Lasim ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971562227328            12:54 PM, 04th Jul                     lasim                    k           12:54 PM, 04th Jul                   mayar                   Hi Lasim ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:55 PM, 04th Jul                     lasim                    helo           12:55 PM, 04th Jul                     lasim                    order#9672925449 i have given return request for the 2 item           12:56 PM, 04th Jul                     lasim                    no one came for the collection           12:56 PM, 04th Jul                     lasim                    WHY?           12:56 PM, 04th Jul                     lasim                    #9670266332 I have Cancelled order till now i didn"t get any refund or item?           12:57 PM, 04th Jul                     lasim                    WHY?           12:57 PM, 04th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           12:58 PM, 04th Jul                     lasim                    please check           12:58 PM, 04th Jul                     lasim                    and           12:58 PM, 04th Jul                     lasim                    let me know the status           12:58 PM, 04th Jul                     lasim                    are you there?           01:00 PM, 04th Jul                   mayar                   It takes 3-5 working days to be collected our team will contact you asap regarding order#9672925449           01:01 PM, 04th Jul                     lasim                    thanks for your info           01:01 PM, 04th Jul                     lasim                    what about other order?           01:01 PM, 04th Jul                   mayar                    We would like to inform you that we have processed the refund of amount AED12.60 & AED10.80 ) on (6/15/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:02 PM, 04th Jul                     lasim                    today its 04.07.2021           01:03 PM, 04th Jul                     lasim                    till now i didnt get any refundf           01:03 PM, 04th Jul                   mayar                   Kindly send your bank statement to  allow me doing the needful           01:04 PM, 04th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:05 PM, 04th Jul                     lasim                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/80f1101cf6bca92f41a96151a8ef2338d5a7d35e/64cbd2b6abac0048f29f784f59726f3c2364d55b/dc6764770788cad7f7548d1c73d1b061ba7678da           01:05 PM, 04th Jul                     lasim                    MUHA1212           01:05 PM, 04th Jul                     lasim                    password           01:05 PM, 04th Jul                   mayar                   Kindly check again the amounts were refunded on 17/6/2021           01:07 PM, 04th Jul                   mayar                   we have processed the refund of amount AED12.60 & AED10.80 )           01:07 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            01:07 PM, 04th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:10 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2809061