Subject: Ticket Assigned - Conversation with osman
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 04 Jul 2021 08:58:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with osman osman                    Bot:  Hi again! Bot:  Please enter your name Customer:  osman Bot:  Hi Osman ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:42 PM, 04th Jul                     osman                    Hi, my order number is 9674504076           12:43 PM, 04th Jul                     osman                    Please share the tracking number from aramex           12:43 PM, 04th Jul                     osman                    To track the item when it reaches the warehouse           12:43 PM, 04th Jul                   mayar                   Hi Osman  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:43 PM, 04th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           12:44 PM, 04th Jul                     osman                    I want to know the trackibg number for the items to be returned           12:44 PM, 04th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           12:45 PM, 04th Jul                   mayar                   This is the tracking number 46787994702           12:46 PM, 04th Jul                   mayar                   you can track ( https://www.aramex.com/us/en/track/shipment)           12:46 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            12:46 PM, 04th Jul                     osman                    Why does the traxking number show only 1 item           12:49 PM, 04th Jul                     osman                    When i put 2 dresses for return?           12:49 PM, 04th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           12:50 PM, 04th Jul                   mayar                   It is including 2 items           12:51 PM, 04th Jul                     osman                    Ok thanks           12:52 PM, 04th Jul                   mayar                   ( Striped Maxi Shirt Dress with Flares Sleeves and Smocking Detail & Solid Midi Tiered Dress with Long Sleeves and Belt           12:52 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            12:52 PM, 04th Jul                     osman                    And one more question           12:52 PM, 04th Jul                     osman                    I had another order for click amd collect           12:52 PM, 04th Jul                     osman                    I went yesterday to max aljimi it was closed           12:52 PM, 04th Jul                     osman                    Order number 9673311302           12:53 PM, 04th Jul                     osman                    How to collect now           12:54 PM, 04th Jul                   mayar                   You can receive it from the guard on the gate           12:55 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            12:55 PM, 04th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:58 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2809012