Subject: Ticket Assigned - Conversation with hina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Jul 2021 08:56:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hina hina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hina Bot:  Hi Hina ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0537836218            12:50 PM, 04th Jul                   mayar                   Hi Hina,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:50 PM, 04th Jul                     hina                    Hi           12:50 PM, 04th Jul                     hina                    I have already returned my order           12:51 PM, 04th Jul                     hina                    But I did not receive any confirmation if you have received           12:51 PM, 04th Jul                     hina                    I ordered a wrong size...and then returned           12:51 PM, 04th Jul                     hina                    Order no is 6321971954           12:52 PM, 04th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           12:52 PM, 04th Jul                   mayar                   We would like to inform you that your product  reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working           12:53 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            12:53 PM, 04th Jul                     hina                    No           12:54 PM, 04th Jul                     hina                    Thank you           12:54 PM, 04th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:56 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2808996