Subject: Ticket Assigned - Conversation with runa roy
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sun, 04 Jul 2021 08:26:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with runa roy runa roy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  runa roy Bot:  Hi Runa Roy ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096567789115            12:13 PM, 04th Jul                     runa roy                    Ok           12:13 PM, 04th Jul                   mayar                   Hi Runa Roy  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:14 PM, 04th Jul                     runa roy                    Hello           12:14 PM, 04th Jul                     runa roy                    Good afternoon           12:14 PM, 04th Jul                     runa roy                    I had cancelled my order on 23rd June and till now I have not got the refund           12:14 PM, 04th Jul                   mayar                   Kindly send your order number           12:15 PM, 04th Jul                     runa roy                    It’s 12days now. I pain through credit card           12:15 PM, 04th Jul                     runa roy                             12:16 PM, 04th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           12:16 PM, 04th Jul                     runa roy                    Ok           12:16 PM, 04th Jul                   mayar                   We would like to inform you that we have processed the refund of amount KWD6.97 & KWD12.27) on (6/21/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:21 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            12:21 PM, 04th Jul                     runa roy                    Ok           12:21 PM, 04th Jul                     runa roy                    Thank you           12:21 PM, 04th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:26 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2808859