Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 16:14:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6325783141 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0570481474            07:59 PM, 03rd Jul                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:00 PM, 03rd Jul                     hi                    Sorry, your order number 6325783141 was not processed. Hi Azhar Muhammad, we were unable to complete your purchase at this time. Please note, no amount has been deducted from your card           08:00 PM, 03rd Jul                     hi                    But amount is deducted from my account           08:01 PM, 03rd Jul                     hi                    Online Purchase By:0945;mada From: 2001 Amount: SAR 632.00 At: LandMark Date: 2021-07-03 18:03:58           08:01 PM, 03rd Jul                     hi                    ?           08:03 PM, 03rd Jul                     hi                    Hello           08:03 PM, 03rd Jul                     hi                    Hello           08:07 PM, 03rd Jul                     hi                    Any one           08:07 PM, 03rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           08:07 PM, 03rd Jul                     hi                    Sure           08:08 PM, 03rd Jul                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6325783141) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (New order number).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.6325783192            08:11 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            08:12 PM, 03rd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:14 PM, 03rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2806827