Subject: Ticket Assigned - Conversation with kiran
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 15:46:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kiran kiran                    Bot:  Hi again! Bot:  Please enter your name Customer:  kiran Bot:  Hi Kiran ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7474329690 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi( Kiran), Thank you for contacting us. How may I help you? Customer:  Hello can you please check when will my order be delivered? i made an order on last tuesday Customer:  74743/9690 Customer:  7474329690 Agent:  Thank you for sharing the orders details. Please allow me a moment to check this for you. Customer:  Sure Agent:  I am happy to inform you that your order is already on its way. You can now track it online at https://www.trackingmore.com/saudi-post-ntracking.html?number= Agent:  using tracking number 290182446245. Our courier partner will contact you to arrange a time for delivery. The order should be with you soon. Customer:  Is smsaexpress delivering it? Agent:  Yes sir Customer:  i didnt know that Customer:  It asked for my location the other day Customer:  now how can i update it or ask them to deliver it? Agent:  They will contact you on your number 97366679670 and you can share your location Agent:  Is there anything else i can help you with ? Customer:  No thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  kiran Bot:  Hi Kiran ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7474329690 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Kiran,Good Morning, Thank you for contacting us. My name is Fahim, I will be happy to assist you. Customer:  Hello Customer:  ibtried tracking my order but it shows no results Customer:  7474329690 Agent:  Hold on for a moment please so I can check the details Customer:  sure Agent:  Kindly keep hold Customer:  Ok Agent:  Please try to track on https://www.smsaexpress.com/trackingdetails?tracknumbers[0]=290182446245 Agent:  However, if you not receive the order within 1-2 days feel free to contact us again. we would be happy to assist you Agent:  Is there anything else I can assist you with? Customer:  no thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  kiran Bot:  Hi Kiran ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7474329690 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Kiran, Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  Hello Customer:  Can you please check when will my order be delivered? Customer:  7474329690 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  sure Agent:  as we checked the order has been shipped with smsa courier team by the tracking id:290182446245 Customer:  no delivery status? Agent:  you can track the ordhttps://smsaexpress.com/trackingdetails?tracknumbers[0]=290182446245er in this site: Agent:  https://smsaexpress.com/trackingdetails?tracknumbers[0]=290182446245 Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  kiran Bot:  Hi Kiran ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:37 PM, 03rd Jul                   mayar                   Hi Kiran,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:37 PM, 03rd Jul                     kiran                    Hello           07:37 PM, 03rd Jul                     kiran                    I returned an order day before yesterday can you check when will get my refund?           07:38 PM, 03rd Jul                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           07:41 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            07:41 PM, 03rd Jul                     kiran                    will i be notified about the refund?           07:42 PM, 03rd Jul                   mayar                   Yes we will send you sms and an emil           07:44 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            07:45 PM, 03rd Jul                     kiran                    no thats all thank you           07:45 PM, 03rd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:46 PM, 03rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2806676