Subject: Ticket Assigned - Conversation with divya mary jose
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 15:46:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with divya mary jose divya mary jose                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  divya mary jose Bot:  Hi Divya Mary Jose ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597771240            07:27 PM, 03rd Jul                   mayar                   Hi Divya  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:27 PM, 03rd Jul                     divya mary jose                    I received an order today but item is missing (earring)           07:28 PM, 03rd Jul                   mayar                   Kindly send your order number           07:29 PM, 03rd Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:29 PM, 03rd Jul                     divya mary jose                    I ordered an earring but one piece is missing           07:29 PM, 03rd Jul                     divya mary jose                    1000946525           07:30 PM, 03rd Jul                   mayar                   Kindly send your order number it starts with 8           07:30 PM, 03rd Jul                     divya mary jose                    8274597148           07:31 PM, 03rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           07:31 PM, 03rd Jul                     divya mary jose                    Yes           07:31 PM, 03rd Jul                   mayar                   After checking your order, we found out that your order has been delivered completely, including the earrings           07:34 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            07:34 PM, 03rd Jul                     divya mary jose                    I got the earring but only one piece is there           07:36 PM, 03rd Jul                     divya mary jose                             07:37 PM, 03rd Jul                   mayar                   We sincerely apologize for any inconvenience caused,           07:38 PM, 03rd Jul                   mayar                   we can create a return request for you to return it           07:38 PM, 03rd Jul                     divya mary jose                    Ok. In how many days will I get my money after return ?           07:39 PM, 03rd Jul                   mayar                   whiten 7-14 days           07:42 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            07:42 PM, 03rd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:45 PM, 03rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2806672