Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 15:28:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User mohammed  abbas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed  abbas Bot:  Hi Mohammed  Abbas ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6324558518 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:18 PM, 03rd Jul                   mayar                   Hi Mohammed Abbas  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:18 PM, 03rd Jul                     mohammed  abbas                    We did order through online click and collect           07:19 PM, 03rd Jul                     mohammed  abbas                    No body assisting to collect our shipment           07:19 PM, 03rd Jul                     mohammed  abbas                    What is the use of click and collect           07:19 PM, 03rd Jul                     mohammed  abbas                    They are saying come after salah           07:20 PM, 03rd Jul                     mohammed  abbas                    If so then y Centrepoint send collect your shipment           07:20 PM, 03rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           07:20 PM, 03rd Jul                     mohammed  abbas                    I m waiting here 20 minutes           07:21 PM, 03rd Jul                   mayar                   You order is ready for pick you can collect it           07:23 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            07:23 PM, 03rd Jul                     mohammed  abbas                    M at counter           07:23 PM, 03rd Jul                     mohammed  abbas                    Who will give the shipment           07:23 PM, 03rd Jul                     mohammed  abbas                    Almost 25 minutes           07:23 PM, 03rd Jul                     mohammed  abbas                    Waiting here           07:24 PM, 03rd Jul                   mayar                   Our team will opem the store again then you can collect it           07:25 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            07:25 PM, 03rd Jul                   mayar                   Our team will open the store again then you can collect it           07:25 PM, 03rd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:27 PM, 03rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2806609