Subject: Ticket Assigned - Conversation with shady
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 14:09:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shady shady                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shady Bot:  Hi Shady ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9764824513 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527508051            05:45 PM, 03rd Jul                   mayar                   Hi Shady ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:46 PM, 03rd Jul                     shady                    Hello mayar           05:46 PM, 03rd Jul                     shady                    I received an order yesterday           05:47 PM, 03rd Jul                     shady                    And there's one wrong item           05:47 PM, 03rd Jul                     shady                    I ordered Casio men watch           05:49 PM, 03rd Jul                     shady                    And I received ladies one           05:50 PM, 03rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:50 PM, 03rd Jul                     shady                             05:50 PM, 03rd Jul                     shady                    This is the one I received           05:50 PM, 03rd Jul                     shady                    Yes sure tyt           05:50 PM, 03rd Jul                   mayar                   Kindly send your order number           05:50 PM, 03rd Jul                     shady                    9764824513           05:50 PM, 03rd Jul                   mayar                   Kindly check this number it is not right           05:52 PM, 03rd Jul                     shady                    Give me a sec           05:52 PM, 03rd Jul                   mayar                   TaKE YOUR TIME           05:54 PM, 03rd Jul                     shady                    I checked it's right as per the email I got from you           05:54 PM, 03rd Jul                   mayar                   Kindly send a screenshot           05:56 PM, 03rd Jul                     shady                    Sure           05:56 PM, 03rd Jul                     shady                             05:56 PM, 03rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:57 PM, 03rd Jul                     shady                    Sure           05:57 PM, 03rd Jul                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Centrepoint store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:58 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            05:58 PM, 03rd Jul                     shady                    That's why I'm contacting you           05:59 PM, 03rd Jul                     shady                    It's not allowing me to apply for return online           05:59 PM, 03rd Jul                     shady                    And I can't visit the store           06:00 PM, 03rd Jul                     shady                    So can I send someone on behalf of me to the store to return ?           06:01 PM, 03rd Jul                   mayar                   Yes sure you can           06:04 PM, 03rd Jul                     shady                    Okay thank you           06:04 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            06:07 PM, 03rd Jul                   mayar                   a return request has been created for you           06:08 PM, 03rd Jul                   mayar                   our team will contact you whiten 3-5 days           06:08 PM, 03rd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:08 PM, 03rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2806209