Subject: Ticket Assigned - Conversation with ranjita naik
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 13:08:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ranjita naik ranjita naik                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi,this is ranjita naik Bot:  Please enter your name Customer:  ranjita naik Bot:  Hi Ranjita Naik ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97335927817            04:46 PM, 03rd Jul                   mayar                   Hi Ranjita Naik  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:46 PM, 03rd Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:47 PM, 03rd Jul                     ranjita naik                    There’s a complaint given, I want to know what is the status?           04:48 PM, 03rd Jul                     ranjita naik                    Order Number is 7473277579           04:49 PM, 03rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           04:50 PM, 03rd Jul                   mayar                   We would like to inform you that we have processed the refund of amount (6.9 ) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is (74732775791560817062). *Terms and conditions apply           04:52 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            04:52 PM, 03rd Jul                     ranjita naik                    There are 2 items which is missing.           04:54 PM, 03rd Jul                     ranjita naik                    1. Junior’s Printed Nursing Ponho.           04:55 PM, 03rd Jul                     ranjita naik                    2. Jojo Maman Bebe Maternity Printed Nursing Dress with Tie-Ups.           04:56 PM, 03rd Jul                     ranjita naik                    I already informed about the missing items.           04:57 PM, 03rd Jul                   mayar                   After checking your order, we found out that your order has been delivered completely, including (Junior’s Printed Nursing Ponho. &   Jojo Maman Bebe Maternity Printed Nursing Dress with Tie-Ups.).           04:57 PM, 03rd Jul                     ranjita naik                    But we did not receive           04:58 PM, 03rd Jul                     ranjita naik                    We already complained about it           04:58 PM, 03rd Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:58 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            04:58 PM, 03rd Jul                     ranjita naik                    How many days will it take?           05:00 PM, 03rd Jul                   mayar                   It takes 24 hours           05:00 PM, 03rd Jul                   mayar                   Our team will contact you on your email           05:01 PM, 03rd Jul                     ranjita naik                             05:01 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            05:02 PM, 03rd Jul                     ranjita naik                    These are the total items received, you can see the mentioned 2 items are missing.           05:02 PM, 03rd Jul                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           05:03 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?           05:03 PM, 03rd Jul                     ranjita naik                    That’s all..waiting for your updates..thank You           05:05 PM, 03rd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:07 PM, 03rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2805859