Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 13:07:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation ana jabeen                    Bot:  Hi again! Bot:  Please enter your name Customer:  ana jabeen Bot:  Hi Ana Jabeen ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:54 PM, 03rd Jul                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:55 PM, 03rd Jul                     ana jabeen                    Hello good evening           04:55 PM, 03rd Jul                     ana jabeen                    I wanted to return 1 item           04:55 PM, 03rd Jul                     ana jabeen                    Order number 673702055           04:56 PM, 03rd Jul                     ana jabeen                    9673702055           04:56 PM, 03rd Jul                     ana jabeen                    But my order is not showing delivered. It's still showing processing but I collected my order 3days back           04:57 PM, 03rd Jul                   mayar                   Kindly send name of the item           04:57 PM, 03rd Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:59 PM, 03rd Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:01 PM, 03rd Jul                     ana jabeen                    Juniors Printed Long Sleeves Shirt with Pocket Detail Shorts           05:01 PM, 03rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:02 PM, 03rd Jul                     ana jabeen                    Yeah sure           05:02 PM, 03rd Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:04 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            05:04 PM, 03rd Jul                     ana jabeen                    No           05:04 PM, 03rd Jul                     ana jabeen                    Thank you           05:05 PM, 03rd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:07 PM, 03rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2805855