Subject: Ticket Assigned - Conversation with suhaib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 12:37:36 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suhaib suhaib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  suhaib ismail Bot:  Hi Suhaib Ismail ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0536063785 Bot:  Please wait while we transfer you to an agent Agent:  Hi Suhaib,Good Afternoon, Thank you for contacting us. My name is Fahim, I will be happy to assist you. Agent:  Hold on for a moment please Agent:  Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  - You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.  - You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.   Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  suhaib Bot:  Hi Suhaib ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:27 PM, 03rd Jul                   mayar                   Hi Suhaib  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:27 PM, 03rd Jul                     suhaib                             04:27 PM, 03rd Jul                     suhaib                    Last week requested for return           04:27 PM, 03rd Jul                     suhaib                    No one came for collection           04:28 PM, 03rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           04:31 PM, 03rd Jul                   mayar                   Kindly send your order  number           04:31 PM, 03rd Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:32 PM, 03rd Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:33 PM, 03rd Jul                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:37 PM, 03rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2805692