Subject: Ticket Assigned - Conversation with heidi
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 12:26:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heidi heidi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  heidi Bot:  Hi Heidi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9675592004 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971501147549            04:11 PM, 03rd Jul                     heidi                    pk           04:12 PM, 03rd Jul                   mayar                   Hi Heidi,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:12 PM, 03rd Jul                     heidi                    ok*           04:12 PM, 03rd Jul                     heidi                    finally           04:12 PM, 03rd Jul                     heidi                    hello           04:12 PM, 03rd Jul                     heidi                    i am heidi           04:12 PM, 03rd Jul                     heidi                    and i order a while ago           04:12 PM, 03rd Jul                     heidi                    my order was processing           04:12 PM, 03rd Jul                     heidi                    they already took the money from my paypal           04:12 PM, 03rd Jul                     heidi                    then           04:13 PM, 03rd Jul                     heidi                    they saud           04:13 PM, 03rd Jul                     heidi                    said*           04:13 PM, 03rd Jul                     heidi                    sorry your order was not processed           04:13 PM, 03rd Jul                     heidi                    hello?           04:14 PM, 03rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           04:15 PM, 03rd Jul                     heidi                    ok           04:15 PM, 03rd Jul                     heidi                    ok?           04:20 PM, 03rd Jul                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9675592004) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9675592011).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           04:20 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            04:20 PM, 03rd Jul                     heidi                    so my order is still processing?           04:22 PM, 03rd Jul                   mayar                   Yes and it will be delivered whiten 2-3 sdays           04:23 PM, 03rd Jul                   mayar                   Is there anything else i can help you with?            04:23 PM, 03rd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:26 PM, 03rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2805639